Lifetime Buyback Policy

LIFETIME BUYBACK & EXCHANGE POLICY

At HEIRA, we believe silver is an asset, not just fashion. We offer a transparent Buyback and Exchange policy on all our 925 Silver Jewelry.

1. THE DIFFERENCE BETWEEN "RETURN" AND "BUYBACK"

• Return: Within 30 days of purchase. Item must be unworn. You get a full refund.
• Buyback: Any time after 30 days (even after 5 years). Item can be old/used/broken. We buy the silver back from you.

2. LIFETIME EXCHANGE (Get Store Credit) If you want to exchange your old HEIRA jewelry for a new design:

• We will value the silver weight of your item at 80% of the current market silver rate.
• This value will be given to you as a HEIRA Store Credit to buy any new item.

3. CASH BUYBACK (Get Money in Bank) If you want to sell your old HEIRA jewelry for cash:

• We will value the silver weight of your item at 70% of the current market silver rate.
• This amount will be transferred directly to your bank account.

4. HOW WE CALCULATE VALUE The buyback value is calculated on the Net Silver Weight only.

• Deductions: We do not pay for Making Charges, GST, Enamel work, or Stones (Zircons/Crystals) as these have no resale value.
• Valuation Process: When we receive your item, we will remove stones/enamel and weigh the silver. The buyback value will be calculated based on the silver rate on the day we receive the item.

5. REQUIREMENTS

• The product must be an original HEIRA item.
• You must produce the original Order Number or Invoice and Authenticity Certificate.
• The product must pass our Quality Check (QC) for purity (925 Silver).

6. PROCESS To initiate a buyback, email us at support@heira.in with photos of the item and your original Order Number or Invoice. Shipping costs for sending the item to us for buyback are borne by the customer.