Shipping policy

Last updated: January 19, 2026

SECTION 1 - ORDER PROCESSING TIME All orders are processed and dispatched from our warehouse within 1 to 2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SECTION 2 - SHIPPING RATES & DELIVERY ESTIMATES Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Paid by the customer (Calculated based on location).

  • Estimated Delivery Time: Please allow 10 to 12 business days for delivery. While we partner with reputed courier services to ensure timely delivery, timelines may vary due to operational challenges or your specific location.

SECTION 3 - SHIPMENT CONFIRMATION & ORDER TRACKING You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

SECTION 4 - DAMAGED OR TAMPERED PACKAGES (CRITICAL)

  • Do Not Accept: If the package appears to be tampered with, opened, or damaged at the time of delivery, DO NOT ACCEPT the delivery. Ask the courier to return it and contact us immediately at support@heira.in.

  • Unboxing Video Mandatory: For your protection and ours, we strictly require an uncut unboxing video of the package.

    • Start the video before opening the courier bag.

    • Show the label clearly.

    • Open the package and show the product condition.

    • Note: No claims for missing items, empty boxes, or damage will be accepted without a proper unboxing video.

SECTION 5 - LOST PACKAGES HEIRA is not liable for any products damaged or lost during shipping once the status shows "Delivered." If you received your order damaged, please save all packaging materials and damaged goods before filing a claim. If your package is lost in transit (status not updated for 15+ days), please contact us so we can raise a dispute with our courier partner.

SECTION 6 - INTERNATIONAL SHIPPING Currently, we only ship within India. We do not ship internationally at this time.

SECTION 7 - INCORRECT ADDRESS Please make sure your shipping address is correct. HEIRA is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping cost.